February 9, 2015
The VCF will deny eligibility claims when claimants do not respond to multiple requests for missing information. Many eligibility claims are submitted without required supporting documents. The VCF makes multiple attempts to work with the claimant and/or the attorney to obtain the necessary supporting documentation so that the VCF can determine eligibility. If the claimant does not respond to this outreach (after a minimum of two requests) the VCF will deny the eligibility claim. The VCF will resume working on the claim if the claimant provides the required information after the claim has been denied.