Stefanie Langsam has over 30 years of broad-based management and leadership experience in both administrative and operations environments, with a focus on the delivery of exceptional customer experiences. She has spent over 25 years of her career working with government agencies to improve citizen service delivery.
Stefanie worked on the original VCF from January 2002 until it closed in 2004 and considers working with the original fund to be her most personally and professionally rewarding experience. Passionate about the VCF’s mission, Stefanie was quick to return to the Department of Justice (DOJ) in 2011 as a consultant to support the reopened VCF (VCF2).
Starting in 2011, Stefanie played an invaluable role “behind the scenes,” holding a key position on the leadership team as an adviser to the Special Master on operational, communications, and policy aspects of the VCF. She had a lead role in the implementation of the changes required by the December 2015 reauthorization, and in June of 2016, Stefanie became a VCF Deputy Special Master, joining the DOJ as a member of the Senior Executive Service. In this role, she continues with those responsibilities, and has oversight of day-to-day operations. Following the VCF Permanent Authorization in July 2019, Stefanie has focused on the changes needed to transform the VCF into a now-permanent program. This includes development of a new claims system, redesigned processes, and a revamped VCF organization.
Stefanie frequently represents the VCF at public events, conducts trainings and information sessions, and works closely with 9/11 advocacy groups.
In 2020, Stefanie received the U.S. Attorney General’s Award for Distinguished Service. She was also selected by Federal Computer Week as a 2020 Federal 100 winner, which recognizes leaders from throughout the Federal IT community who had the greatest impact in 2019.
Prior to joining DOJ, Stefanie owned her own consulting firm for ten years, which she launched following a successful career at IBM Business Consulting Services (formerly PriceWaterhouseCoopers and Price Waterhouse LLP). Stefanie holds an MBA from the University of Maryland Robert H. Smith School of Business.